Customer Issue: Worn out rollers.
Our Solution: We checked the tracks and the rollers and found several of the latter ones to be quite severely worn. After quickly replacing them and lubricating the new rollers and the torsion spring, the door was able to move smoothly and silently again.
Customer Issue: Broken cable.
Our Solution: Due to neglect, the customer's cables were in pretty bad shape, and one had broken unexpectedly. We removed both the damaged unit and the second frayed cable, and fitted new ones in their place. We then made sure they were properly adjusted and that the door could open again.
Customer Issue: Wanted to have a new opener installed.
Our Solution: The customer had already purchased a Genie TriloG® Pro Series MODEL 4064 screw drive opener, but decided (wisely) to leave the installation process to our experts. We quickly stated connecting the unit to his door and made sure he knew exactly how to use it once we finished.